Hi bji Privacy Policy — your data, our responsibility

Hi bji ("we", "us", or "the platform") is fully committed to protecting your privacy. This Privacy Policy explains what information we collect when you use the hi bji website (hibji.com) and its associated mobile applications, how we use that information, and how we keep it secure.

This Privacy Policy of hi bji Terms & Conditionsmust be read together. Both documents together constitute our complete policy.

Hi bji collects only the information necessary to provide our services and maintain security. We never ask for data we don't need.

Hi bji uses the information it collects solely for the specific purposes listed below, each of which is aimed at improving the quality of your experience.

• Account management: Used for registration, login, identity verification, and account security.
• Payment Processing: Financial information is used to verify your identity during deposits and withdrawals.
• Customer Support: Your account history is reviewed when troubleshooting issues and providing support.
• Fraud Prevention: Device and transaction data are analysed to detect unusual activity.
• Personalized experience: Games, offers, and bonuses are shown based on your preferences.
• Legal Obligations: Data is retained to meet the requirements of applicable laws and regulatory authorities.
• Contact: Used to send important updates, security alerts, and promotional messages.

Hi bji stores your data encrypted on secure servers. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: Retained for as long as your account is active, and for a further 5 years after closure for legal purposes.
• Transaction Data: Retained for a minimum of 7 years, in line with international financial regulatory standards.
• Log & Device Data: Stored for up to 12 months, then automatically deleted.
• Support Conversations: Retained for up to 2 years after last contact.

Once the retention period expires, data is permanently and securely deleted with no possibility of recovery.

Hi bji never sells your data. However, limited information may be shared with trusted partners as necessary to operate our services.

• Payment Processors: Mobile Pay, Nagad, Rocket — only the information necessary to verify transactions is shared.
• Game Providers: Third-party game studios — limited to gaming activity data only.
• Security services: Specialist firms engaged for fraud detection and cybersecurity.
• Legal Authorities: To government authorities when required by court order or legal obligation.

Hi bji uses cookies to enhance your experience on our website. Cookies are small text files stored in your browser.

All cookies except essential ones are activated only with your consent. You can disable cookies at any time through your browser settings, though some features may not function properly as a result.

As a hi bji user, you have full control over your own data. You can exercise the following rights at any time.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request that any incorrect or outdated information be updated.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a portable format.
• Right to Object: You can object to your data being used for marketing purposes.

Hi bji protects your data using industry-leading technology. Our security operates across multiple layers, so if one layer is ever compromised, the others keep your information safe.

• 256-bit SSL Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Advanced technology to protect against cyberattacks.
• Regular Security Audits: Regular vulnerability testing conducted by independent third parties.
• 24/7 Monitoring: Our automated systems monitor for unusual activity around the clock.
• Staff Training: All staff receive regular training on data protection.

Hi bji is strictly for users aged 18 and above. We do not knowingly collect any data from individuals under 18.

Date of birth is verified at registration. If an underage account is identified, it will be closed immediately and all associated data will be deleted.

If a minor has accidentally registered, a parent or guardian can contact us at support@hibji.com. We will take action within 24 hours.

Hi bji may update this Privacy Policy from time to time. The method of notifying users will depend on the nature of the changes made.

• Minor Updates: The "Last Updated" date at the top of the page will be changed.
• Moderate Updates: A notification will be displayed when you log in to the platform.
• Major Changes: You will be notified at least 14 days in advance to your registered email.

Continued use of the platform after any changes indicates your acceptance of the updated policy. If you object to the new policy, you may request to close your account.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with our Data Protection team.

• Email: support@hibji.com
• Write in the subject line: "Privacy Policy Request"
• Live Chat: Available 24/7 on the website
• Response Time: Within 72 hours by email, 2 hours by chat